Unreponsive Wiser 2

Discussion in 'C-Bus Wiser 2 Controller' started by pgardiner, Aug 1, 2019.

  1. pgardiner

    pgardiner

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    I have a wiser II that does not respond.

    So resetting it makes no difference, the all lights after the full reset don’t happen, it up and the power light is green and the MRA and Zigbee are yellow.

    Trying the USB in the front with renamed code wiser2firmware_upgrade.img doesn’t work either. Followed instructions to the letter re resetting and even watched the Schneider YouTube video of how to reset the unit.

    It’s as if the boot/BIOS is missing or its bricked!

    Is there a TFTP method to recover? Or a factory method to bring it to life via USB or other?

    I have contacted Clipsal Aus and there only help is to tell me to reset it!

    There must be a process to flash a virgin unit off the production line ready to take a firmware.

    It's out of warranty too.

    Regards
     
    pgardiner, Aug 1, 2019
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  2. pgardiner

    alepore

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    Hi mate

    Try replacing the 24V plug pack.
    I had an issue last week with a client’s wiser 2 (first time ever experienced any issues with a wiser 2, I find them rock solid) it was having similar issues you mentioned.
    Replaced the plug pack with a 24V 1.25A and fixed the issue.

    Cheers
     
    alepore, Aug 1, 2019
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  3. pgardiner

    pgardiner

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    Thanks for reply, tried new PSU and POE still no luck.
     
    pgardiner, Aug 3, 2019
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  4. pgardiner

    Wonkey

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    Have you tried plugging a monitor/TV into the HDMI and mouse into the USB port seeing if it responds that way?
     
    Wonkey, Aug 4, 2019
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  5. pgardiner

    pgardiner

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    Tried that and nothing, thanks.
     
    pgardiner, Aug 7, 2019
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  6. pgardiner

    pgardiner

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    Tried that and nothing, thanks.
     
    pgardiner, Aug 7, 2019
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