Toolkit Backup and Restore no longer working

Discussion in 'C-Bus Toolkit and C-Gate Software' started by noyzey, May 18, 2023.

  1. noyzey

    noyzey

    Joined:
    Mar 24, 2010
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    Location:
    Sunshine Coast, Australia
    I have a new Surface Pro 5 laptop running the latest version of windows 11 and toolkit doesn't work properly on this device. When I try to backup or restore a project, there is no save or open window. Once you've selected which project you want to back up, it literally does nothing.
    Has anyone else experienced this?
    Level 2 tech support currently don't have any fixes for this.
    I have totally uninstalled toolkit, PICED and C-Gate several times now. Re-installing each time (with administrator rights) and there is no difference.

    Any help would be appreciated.
     
    noyzey, May 18, 2023
    #1
  2. noyzey

    Graham Lamb

    Joined:
    Aug 3, 2004
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    Location:
    Sydney, Australia
    Hi
    I am running Surface Pro 3 (a bit old now) and Windows 11 toolkit 1.16.2 and all is ok. May be a problem with antivirus?
     
    Graham Lamb, May 18, 2023
    #2
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