I'm not sure if the difficulty I'm having relates to software or hardware... so I'm posting here in software anyway! I have just configured my first telephone interface and the download to the device has been successful. I have been able to connect it and control group addresses on the network attached. The problems I am having relate to the menu system and the tone commands. 1) after proceeding through a menu, the 9 (to return to previous menu) and the 0 (to return to the main menu) are not working. Nothing happens. I wait and there is silence on the line until I am forced to hang up and call back. 2) the local control command (default #3#) does not work. When picking up the local phone and hearing the click of the telephone interface I press #3# but there is response the shortly after the hang up tone is heard. I have tried a different phone (both standard Telstra touchphones - one with rubber buttons the other flat plastic style) and I have also tried changing the code to #3*. There is no answering maching connected. Can anyone help. I've been on steep learning curve and time is running our - need to install it on the job for Friday! With much appreciation for any input, Dan.