C-Touch not working in a c-bus network

Discussion in 'C-Touch/HomeGate/SchedulePlus/PICED Software' started by zip_cool, Sep 28, 2017.

  1. zip_cool

    zip_cool

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    hi, anyone have this problem.
    we have a claour touch screen installing on a c-bus network. it is already working for arround 5 year. and now it suddenly not working. don't have feedback status and also can't turn the c-bus network.
    we check in the event log,
    Error : C-bus Broadcast failure, 56 Application is offline
    C-bus Tx : Set Group 38 to 255 ( user Click)

    but if we set from keypad conttected in the network, it is working.
    the status c-bus network on the ctc is connected.

    and the wierd thing is, if this c-touch, we try to move this c-bus in another network in other house. it is working well. we press the button, the light is turn on.

    thanks
     
    zip_cool, Sep 28, 2017
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  2. zip_cool

    pargy

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    We have the same error with scenes not triggering on schedule or triggering but not executing properly as well as loads simply not responding to touch controls
     
    pargy, Dec 1, 2018
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  3. zip_cool

    Trevor

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    Hi Guys,
    The above issue could also be caused by a faulty transmit cicuit in the 5080CTC Color Touch Screen.
    This is a common fault caused by the age of the unit. These units can still be repaired by Arbor Australia. We were the original manufacturer of the units for Clipsal. i have attached our RMA form that is used to provide use with all the information we need to proccess your repair. I have also provided my contact details if you need to contact me directly.

    Symptoms of the transmit error....
    The Color Touch Screen can see all activity on the C-bus network but will not transmit commands to any devices when a control on the Color touch screen is pressed. This may happen all of a sudden or progressivly get worse with time. This fault causes the C-bus voltage to drop to a low level, if you disconnect the color touch from the C-bus network and the voltage is ok, this indicates it is most likely this fault causing the problem.

    Note:- All 5080CTC Color Touch Screens CTC1, CTC2 and CTC3, can still be Serviced/Repaired by us.
    Any Spectrum B/W units can still be repaired by Schneider-Electric directly.

    Regards,

    Trevor Callaghan
    Workshop Technician
    Arbor Australia Pty Ltd
    Unit 1/72 Bayfield Rd
    Bayswater North
    Victoria 3153 Australia
    Mobile : 0404 887 463
    Phone : +61 3 8736 0328
    Fax : +61 3 8736 0325
    Email : trevorc@arboraust.com
     

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    Trevor, Dec 13, 2018 at 10:31 PM
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  4. zip_cool

    NickD Moderator

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    If you're handy with a soldering iron and want to try it yourself... there is a thread here that describes what to do.

    Nick
     
    NickD, Dec 14, 2018 at 2:56 AM
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