Wiser & iPhone/ipad climate gui bugs

Hi Greefon

Please PM me for contact details I would like to look at your projects in order to re-produce/fault find the issue.

 

Just a little tip it does not help your situation but, when you want a screen grab from a iphone press and hold the power button at the top and then press the button at the bottom of the screen and release both together, this will take a snapshot of your screen and place it in your photos directory which you can then copy of or email out etc. (just a nicer way of getting a screen shot)

 

Just a Quick Update on HVAC
I have being testing the reports from this forum in regards to HVAC support.
Their are Two different things happening in the previous reports. But I believe both are related,
In those reports where the widget is showing no state for mode, set point and fan speed off, along with the - for the temperature (in flash UI and 0 in iPhone). This is the state that the widget will show when no value has been obtained from C-Bus for the widget.
In this case please check the following.
1. Network Stability. IE Burdens, connections etc. I can not explain why a burden enabled on the wiser CNI would be any different to another burden enabled on another C-Bus unit, if changing it to another unit solved the issue for someone then its worth a try. If you report this as fixing your issue please also confirm that you did only enabled a burden on unit 1 and turn 1 of on wiser, as it is possible to have both unit 1 device and on any PCI device. thus going from 2 burdens to 1 may improve things/ or in some cases make it worse.
2. Check that you have everything correct in your project, things to check.

a. Check that your thermostat is configured to output values onto C-Bus​

b. check that you have the correct HVAC zone group set in PICED as per the programmed address in your thermostat, these are set manually so mistakes are easy​

c. Wiser Currently only supports a reverse cycle plant type, although other plant types appear to work the focus on operation has been for reverse cycle. I will try to comment further on what the differences would be once I have gathered these facts.​

As for the second problem where value of 0 deg or 1 degree, and the turning on/off of a HVAC zone from iPhone in the simple view. Efforts to reproduce these issues have only returned results where the HVAC unit has been missing (ie not attached to the network, or very poor network com's,/over or under burdened).
What has been observed is. When temperature is being reported by the widget as 0 degree, on IPhone and 1 degree on Flash UI, then it is not possible to get other functions from the widget (on/Off Set point or zone etc) this matches the reports in the forum, All of these have so far proven to be as a result of no communications /response with / from the thermostat on C-bus, so again refer to the list above and check the following.
You may wish to use the diagnostic tool from the Clipsal website to further analyse what is happening. This is useful if you have second device to connect to C-Bus (not wiser) so a second CNI or PCI or a black and white touch screen etc.
The diagnostic tool is a good way to confirm that the thermostat is communicating on C-bus correctly and on the correct HVAC group that you believe to be set. You should also be able to observe wiser controlling the HVAC and the information that is seeing from C-bus such as temperature and zone state.

I hope this helps those having issues with HVAC widgets and Wiser.

 

By Multitasking do you mean, The wiser app goes through the full connection process each time you flip over to it.

If this is the case their is a very reasonable answer for this, but rather than just babel on i will wait for a response to see if i have understood your comment correctly.

 

Ok, Well while i am not familiar with some of those apps i am with others.

One significant difference with those app's and wiser is that they do not deal with local and remote connections automatically, they are designed to either. work on the local network of the system under control, or allow the user to define multiple systems that require the user to manually intervene and tell the app where they are in respect to the system, ie At home, on the road using mobile data, in the office etc. in most cases. the apps require a minumun of two accounts one for local and one for remote. And in my limited experience if the user is using their app and it is multitasking in the background and they jump in the car and get down the street, then that app, wont be giving them notifications, and if they switch back to it, it wont be connected to their system, they will need to exit the project, selected their remote project and reconnect.


The Wiser App, given that the user has provided the URLfor remote access. in the above scenario will connect with no intervention or input from the user, the wiser app was designed to auto detect the connection type required and to determine where it is in respect to the system it controls. It will connect using the lowest path cost connection.

So if the device only has a 3G Connection then it will detect this and switch directly to remote access using the remote access URL (If enabled warn the user they are using 3G data, very important if your overseas as KB's are worth more than gold when roaming) and connect to wiser over 3G.

If the Device is on Wifi it will do one of 3 things in the following order.
A. If the device IP address is in the same subnet as the IP address provided for local connection to wiser. The application will attempt to connect to a wiser unit at the defined IP address. If connection is possible thats it.

A.1. If A. is true but no connection at the defined IP address then the APP considers that your mobile device might be in a location that is not local to your wiser but just happens to be the same IP range as your home network (we call this an Alien Wifi point) so the app will use the wifi connection and the provided remote URL to try and contact wiser. Assuming internet access is available from the alien wifi the app will connect and all is well.

B.If the Wifi IP address of the device is not the same subnet as the local IP provided in the app then the app will jump strait to using WiFi with the remote URL details and connect to the wiser.

The draw back to this is that the app must re-test and reconnect to the wiser each time the application is brought into focus.

I think many people would agree that the way the wiser app works is very ideal for people using mobile devices that leave the home. IE iPhone.

I will agree as a fellow IPAD user that its not the best for IPad although i have a 3G iPad which never leaves my side so i still find the current operation acceptable.

I will add the following, the app was developed before iPad, and Before multitasking. (No excuse to keep up to date i know) but it does mean we inherit some old platform stuff when moving forward.

I would like to see further consideration to maintaining connection in multitasking also. but head the warning. If we maintain the convenience that we currently have of auto connection regardless of location. the solution will not be a walk in the park. Time Effort Planning and Testing, with our resources does not = Quick.

Anyway i hope that sheds some light on the criticisms made. It was a decision made that hopefully the majority find most suitable to what they offer their clients.