Unable to get to wiser setup screen

Hi guys,
Running XP, wiser in option B. Had the unit running standalone, just used my laptop to dump a project to control my hot water and a few outside lights. Just decided to bring it on to my existing network so I could set up remote access.
I have an adsl/router, switch and wiser.
My gateway address is 192.168.1.1 with the secondary being 192.168.2.1. I changed the secondary to 192.168.2.3 to avoid the wiser. I ran the ip utility and set the wiser ip to 192.168.1.102 with a gateway of 192.168.1.1. When I go to 192.168.1.102 I get..

CNI2
Description: CNI Mk 2
Project: UNKNOWN
Part name: NEWUNIT
C-Bus status: Not responding since 51 minutes ago
Network voltage: Unknown
IP Address: 192.168.1.102
Netmask: 255.255.255.0
Gateway: 192.168.1.1
TCP Port: 10001
Unit Address: 255
MAC Address: 00:17D:01:08:31
Serial Number: 010485754095
C-Bus Firmware: 0.0.00
Ethernet Firmware: 1.0.0
Hardware variant: Inline

BUT I can not find the wiser HTML set up pages.
I have pinged the following
192.168.1.102 all good
192.168.1.103 nothing
192.168.1.100 nothing
192.168.2.1 nothing
192.168.2.2 nothing

I have done a hard reset and worked through a number of times. Still the same.

My laptop is connected to the wiser lan port.

Any ideas?

 

It seems to me that you are confusing the IP Address of the Wiser's CNI with the IP Address of the main Wiser unit. You have changed the IP Address of the Wiser CNI to 192.168.1.102 but you have not specified what IP address you have used for the main Wiser unit.

The IP Address of the main wiser unit is still probably sitting on the default of 192.168.2.1 and you configure it's IP Address from the Wiser HTML configuration page, not the IP Setup Utility.

 

The technique I use when I've forgotten or can't find a Wiser's IP is to use the PICED Wiser transfer client to scan for units. I suspect in your case, the Wiser is at 192.168.2.1 (since you mentioned resetting it, back to defaults?) but you may be trying to ping it from a laptop/host that is not on the 192.168.2.x network so the ping isn't reaching the Wiser or isn't getting back to your host.

 

I think I might have found my problem. AS part of integrating into my network I disabled DHCP on the wiser. This allowed my router to assign addresses. Now the router is on 192.168.1.1. Even though I plug my laptop into the wiser, with no DHCP enabled, no ip address, no connection. The ip utility will see the cni, and allow me to change that but I cannot get to the wiser set up because there is no DHCP. If I connect to wiser to the router, addresses are assigned, but in the 192.168.1 range. There for I cannot get to 192.168.2.1.
Resetting the wiser does not re enable DHCP. I seem to have got myself into a corner. Any suggestions would be welcome.

 

Hi Nick, Reset my router to 192.168.2.x and reset the wiser. I can see the cni
CNI2
Description: CNI Mk 2
Project: UNKNOWN
Part name: NEWUNIT
C-Bus status: Not responding since 7 minutes ago
Network voltage: Unknown
IP Address: 192.168.2.2
Netmask: 255.255.255.0
Gateway: 192.168.1.1
TCP Port: 10001
Unit Address: 255
MAC Address: 00:17D:01:08:31
Serial Number: 010485754095
C-Bus Firmware: 0.0.00
Ethernet Firmware: 1.0.0
Hardware variant: Inline

Clipsal Website

but nothing at 192.168.2.1. I also notice the cni isn't showing any firmware for the cbus. Is that anything to worry about?
Is there any way to force the wiser to its factory default settings? Give me the colour touches any day!!

Holy crap, I've just stumbled across it!!!

For some reason the ip of the wiser had changed to 192.168.1.1. I couldn't see it because it was the routers home page!! Now to stop some other poor bugger pulling their hair out, here is what I think happened.

First problem is when the DHCP is off, if you reset the wiser it is hard communicate with it because no ip addresses are assigned.

Now the guess work. I suspect that the wiser reset its address to the gateway address, which happened to by my routers address. Nick what's your thought on this?

Anyway, back to finishing the setup. Hopefully things will go better now.

 

Wiser I aint!!

My problem is I can not control the cbus network via the wiser. I can see the wiser from the network, can operate the wigets and download to it. I can see the CNI from the network. I see its status. I can also see the CNI from the cbus network. I use a usb interface and toolkit. Here are all the details.

PC running XP pro
Draytec router/adsl modem DHCP running. Gateway 192.168.1.1. Another 8 port switch and wiser connected.

Wiser IP 192.168.1.101 Subnet 255.255.255.0 DHCP disabled. DDNS disabled.
wireless enabled and working. Internet access disabled. Remote access enabled, from any IP. UPnP enabled. Router firmware 1.0.28. Current time listed as Jan 2008. Internet connection listed as auto config DHCP. Local network show as 192.168.1.101 in status Router Information .

In Wiser shows,
User Interface
Firmware Version Kona_1.21.0
Project Size 389391 / 524272 : 74 percent full
Project Information Wiser
CNI Information 192.168.1.102:10001
User Interface Version CBC - 3.7.0,UI - 3.21
Time Source
Miscellaneous
Host Name:
Domain Name:

Go to http://192.168.1.102 and get:
CNI2
Description: CNI Mk 2
Project: UNKNOWN
Part name: NEWUNIT
C-Bus status: Not responding since 1 minute ago
Network voltage: Unknown
IP Address: 192.168.1.102
Netmask: 255.255.255.0
Gateway: 192.168.1.1
TCP Port: 10001
Unit Address: 255
MAC Address: 00:17D:01:08:31
Serial Number: 010485754095
C-Bus Firmware: 0.0.00
Ethernet Firmware: 1.0.0
Hardware variant: Inline

Go in via cbus and the wiser is unit address 3 and voltage readings are there!!

Doing my head in. Supose to have this finished before easter. Any feedback would be helpful.

 

I'm confused. "Wiser is unit address 3"? But a Wiser does not have on-board C-Bus. Do you mean the CNI has unit address 3? The problem that seems clear to me is that your CNI isn't connected to (or is having trouble talking to) C-Bus based on above.

 

Hi kjayakumar. Yes I agree, I think there is a problem talking between the wiser and the CNI. This is what confuses me. I can see the CNI from the network 192.168.1.102 and from the cbus side, the cni has address 3 on the cbus network.
If I ping the cni from the cbus network I get" PC_CNICI 003 Unit present 30.2V.

From the LAN at 192.168.1.102 I get:
CNI2
Description: CNI Mk 2
Project: UNKNOWN
Part name: NEWUNIT
C-Bus status: Not responding since 16 hours ago
Network voltage: Unknown
IP Address: 192.168.1.102
Netmask: 255.255.255.0
Gateway: 192.168.1.1
TCP Port: 10001
Unit Address: 255
MAC Address: 00:17D:01:08:31
Serial Number: 010485754095
C-Bus Firmware: 0.0.00
Ethernet Firmware: 1.0.0
Hardware variant: Inline

ping from 192.168.1.23.

Pinging 192.168.1.102 with 32 bytes of data:

Reply from 192.168.1.102: bytes=32 time<1ms TTL=128
Reply from 192.168.1.102: bytes=32 time<1ms TTL=128
Reply from 192.168.1.102: bytes=32 time<1ms TTL=128
Reply from 192.168.1.102: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

IP Utility sees the cni the same as the network, as expected.

I have now seperated the wiser from the cni.

Pinging 192.168.1.102 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.102:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
and the ip utility doesent see it either, no suprises.

BUT

if I go to http:// 192.168.1.102 in my broswer I see.
CNI2
Description: CNI Mk 2
Project: UNKNOWN
Part name: NEWUNIT
C-Bus status: Not responding since 16 hours ago
Network voltage: Unknown
IP Address: 192.168.1.102
Netmask: 255.255.255.0
Gateway: 192.168.1.1
TCP Port: 10001
Unit Address: 255
MAC Address: 00:17D:01:08:31
Serial Number: 010485754095
C-Bus Firmware: 0.0.00
Ethernet Firmware: 1.0.0
Hardware variant: Inline

Clipsal Website
Copyright ? 2009 Clipsal Australia Pty Ltd

Now my head hurts!!!

The CNI unit is still flashing it cbus light 3 or 4 times a second. The same as when it was connected. I don't see comms on the cbus to match this activity. I can get the status from the cni via toolkit.

using diagnostic utility to check address I see the cni with the time and date info, which is correct. I'm going to think of other tests I can do to pin point this. Ideas welcome.

 

I've never seen a CNI say C-Bus Firmware version 0 before. On mine, it says:
C-Bus Firmware: 5.2.3

My guess is that something is really not right with this CNI for it to say C-Bus Firmware 0.0.00. I'd focus on this issue, I don't think you have any IP address issues.

 

Ah well we have another one..........

Have just moticed this post and was replying to my post (see other wiser problem)

the CNI on my 'problem wiser' reads as follows:

Description: CNI Mk 2
Project: UNKNOWN
Part name: NEWUNIT
C-Bus status: Not responding since 6 hours ago
Network voltage: Unknown
IP Address: 192.168.2.2
Netmask: 255.255.255.0
Gateway: 192.168.2.1
TCP Port: 10001
Unit Address: 255
MAC Address: 00:17DD:01:04:02
Serial Number: 010485754095
C-Bus Firmware: 0.0.00
Ethernet Firmware: 1.0.0
Hardware variant: Inline



Not sure how they can both have the same serial number!!!!!!

 

All the information that you have posted above suggests that the C-Bus-side of the unit does not have power. Is the CNI connected to a working C-Bus network? Are both indicators on the front of the CNI glowing orange? Does one of the indicators occasionally give a blink?

 

Yes both units are powered and the correct sequence of lights is flashing.

When I go into toolkit and scan the network both wiser 192.168.2.1 and the CNI 192.168.2.2 are both visible - however CNI 192.168.2.2 says 'not accessible'


What about the CBUS firmware 0.0.00 is that not significant?

 

OK just to confirm the led sequence

LAN LED - green flashing orange - orange randon every few seconds and then followed by a slightly longer orange flash.

C-Bus - flashing green orange approx 10 flash stopping for may be one second on orange

 

My LAN LED on the CNI flashes whenever there is lan activity. The cbus one flashes approx 5 times a second. I can see the cni from the cbus, it shows address 3, which I can change to another and back again. Status check shows 30.2V.
From IP 192.168.2.2 is shows adress FF and cbus firmware 0.0.00.

 

The C-Bus led flashing 5 times a second seems high. The LAN led should be lit continuously and flash red for activity. The C-Bus firmware showing 0.0.00 is very worrying. If possible and if available, do you have access to another CNI to test with?

 

No I don't have another wiser. Normally work with C Touch. Unit has gone back to clipsal. Will update when I hear from them.

 

Our unit has also gone back to Clipsal... in the UK via the distributor so unless someone chases it - its probabably never to be see again.

 

I just want to point out that I said "do you have access to another CNI to test with?". I said this because you said you were getting 0 for C-Bus Firmware version which is a property of the CNI. I did not suggest that there was anything wrong with the Wiser. As Nick pointed out in the other thread about "Unable to get toolkit to get", C-Bus Firmware could read 0 if you've got a problem where the C-Bus is not connected to the CNI, and I think his suggestion that you connect to this CNI directly using C-Bus Toolkit and doing a C-Bus scan to determine firmware version and serial number was a good one. I'm not sure if you had a chance to try that, it would be a pity if it was just a matter of not having connected C-Bus properly! Hope things end up working out.

 

Hi kjayakumar. Yes I agree, I think there is a problem talking between the wiser and the CNI. This is what confuses me. I can see the CNI from the network 192.168.1.102 and from the cbus side, the cni has address 3 on the cbus network.
If I ping the cni from the cbus network I get" PC_CNICI 003 Unit present 30.2V.