Sending information to CIS technical support

Discussion in 'Announcements' started by ashleigh, Sep 5, 2006.

  1. ashleigh

    ashleigh Moderator

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    If sending things (log files especially) to CIS technical support, here are some guidlelines on what works (and what does not)

    • Use Windows XP Send To -> Compressed Folder (ZIP), or use Winzip.
    • If using Winzip 10 or greater, DO NOT put a password on the zip file, and do NOT encrpyt it. Both will cause the ZIP to be thrown away.
    • Clipsal and CIS do not have corporate licenses for WinZip or WinRAR. Use of features limited to either of these products cause licensing problems. Use of any clever or wierd features of Winzip that cannot be extracted by plain bog ordinary Windows XP compressed folder handling also causes grief. So don't do it.
    • WinZip and WinRAR might be freely available for download, but that does not mean they are legally available for corporate use. Don't ask CIS to use them, because refusal may cause offence.
    • Do not put more than 15 files in a single ZIP, otherwise, again, it will be thrown away.
    • Files over about 10 MB are unlikely to get through the email systems - if that happens both the sender and the recipient will be notified.

    For those who want a completely free compression program, Clipsal use 7ZIP. Check it if interested.

    For sending in extremely large files, other methods will be put in place on a case-by-case basis. Please discuss with Technical Support.
     
    Last edited by a moderator: Feb 20, 2008
    ashleigh, Sep 5, 2006
    #1
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