Scanning issues

Hey there,

Just wanting to see if anyone has had similar issues with opening the GUI for edlt.

We installed the system and programmed around 9 months ago.
The system has 82 units on it and draws a current of 1750 ma there abouts and has a supply of 1950ma.
Have programmed a dimmer unit with a power supply to be 001 and enabled two clocks and 1 burden.
All the units have sufficient voltage the lowest being 24.7 and the highest 29.8v this is across the network.
The toolkit scans network fine and has done all the way until now.
Only the edlts do not scan and imeadiatly a prompt note comes up saying fatal error.
There are a few other texts in the msg which I can describe if needed.
And also it’s a forced cancellation of trying to bring up the GUI for the edlt.
All other units open up fine!
I have reinstalled a lower version of toolkit 1.14.4 to match the firmware of the edlt to which it made not a difference.
I’m not a computer buff by all means but could it be possible that my laptop has something to do with it.
Lastly the system works fine other then the issue with the edlt when I want to make changes to then

Cheers

 

Hey Nick,
The error that comes up when trying to open the edlt GUI says fatal error

Error displaying unit dialogue
Exception of type
Sharp cgatecommunicator.cgateunrecoverable connection exception was thrown...

There is no other devices running on the system like raspberry ect.
The impeadence is 473 ohms

 

Also connecting via USB pc interface and running windows 10

 

Just an update
I changed the pci to an rs232 type re scanned the network and all comes up fine.
Still same fault with the edlt GUI
If I try to open the data base GUI of the edlt still has same problem makes me think if it’s my computer ?

 

Any more on this, Im having this exact issue as Im typing this

 

Same problem , anyone get to the bottom of this

 

Think the issue may be a windows update that has caused issue , all was working fine until I carried out a hard reset on my laptop .
I’ve tried scanning edlt on a 2nd site and getting the same fatal error message , dlt will scan fine , also having an issue with scanning new 5753l pir

 

Definitely a windows update issue , got my old xp laptop out with toolkit v1.3 running on it and everything scanned correctly