Recover password for Wiser 5500SHAC

Anyone know a clever way to reset the password on a 5500SHAC?

We had an installer that cant continue on a project and wont hand over the credentials.

I am concerned that a factory reset will cause allot of issues.

The system is new but quite simple - DALI lighting, relays for fans, underfloor heating and towel rails, a few shutter relays. Touch screen control is by Savant.

 

Hi there,

A factory reset will wipe the configuration only on the 5500SHAC itself, and will not modify any other device on the C-Bus network. But it is the only way to reset the password on the unit back to factory defaults.

If you can get a copy of the project backup from the installer, this could be directly restored to the unit after a factory default without impacting the admin password.

 

2 years too late, its not straight forward, but i can reset the password without loosing config but i need the physical device to do so.

 

Hi Diggerz. going to check out a Shac tomorrow that has a password stopping me access it. might use your services to get around it. whats the best way to get in contact with you.

 

Hey shoot me a PM and I’ll get in touch with you