Problem with C-Touch Color

Hi!

I need to install a new C-Touch Colour, but It`s seem that C-Touch isn`t working well. When I connect power supply to C-Touch, the following happens:

-The screen is allways off, except of a short (less than a second) instant that it seems it light a little. Its happen periodically.
-The speaker emits a sound like "Tak-Tak", always periodically with a period of 5 second aproximately.
-The green and yellow ethernet conector lights periodically also.

When I conect C-Touch to C-Bus it is recognized by Toolkit and I readressed Group Adress fron 255 to 250, so I suppouse that this part is working fine, but the previous things happens.

If I press the button in the front pannel C-Touch seem to reset but after that nothing differente happens.

When I connect C-Touch ethernet to my laptop with a crossover cable and try to download a program with PICED , and try to connect to C-Touch PICED shows me a IP Address that I must accept pressing in the C-Touch screen but C-Touch screen dont show me anithing.

I dont know if I`m doing something wrong or is there another problem with C-Touch.
I will be glad to hear any suggestion.
Regards
Daniel

 

Is the compact flash card firmly seated in the C-Touch? (This is the samll card the size of a cracker biscuit that slots into the side of the unit).

Other than that is certainly sounds like you have a problem with the unit. Contact CIS to arrange a replacement.

 

Daniel,

Have a look at the power supply, is the green LED fully lit and in a solid state? or is dull and or flashing?

If you have a multimeter check the voltage coming out of the PS, make sure it is as per the the rated output on the bottom of the unit - I think it's 5 volts DC?

 

The most likely cause is a faulty power supply. If the voltage is a little low (as suggested by PSC), you will get strange behaviour.

 

I measured the voltage at C-Touch (with C-Touch on) input and I have 5VDC, but I have a doubt because in C-Touch is written 5,3VDC, what is the correct voltage at C-Touch inputs 5VDC or 5,3VDC?

I checked C-Touch Flash card and its seem to be Ok, conected to the slots.
Its another form to check if C-touch hardware is working Ok , like booting up the system from network or from a hard disk. Because it a little dificult to me to Return C-Touch to CIs because I`m in Argentina.
Regards

Daniel

 

It should be at least 5.3V while connected to colour C-Touch. You will need to swap just the power supply over.

 

Ok there was a problem with the power supply I connected C-Touch with 5,5V and started to work well.
thanks a lot!!!!!! now I will start programming C-Touch Colour!!!!