MinderPRO away arm remotely through iphone issue

Dont know whether this i a known issue, if we press away arm through remote connection (3g) via iphone, the system is waiting for the door to be closed?? Which is by who??

Shah

 

I think Wiser does not distinguish if the system is being armed remotely or locally. How is the arming done, is it using a simulated keypad arm key? If so that is assumed to be a keypad in the house, so to arm to away mode, you have to exit through the front door and close the door.
For remote arming, you should use Night Mode

 

Yes, i pressed the lock symbol on tje iphone app, the system prompted to exit till arm failure. Is there anyway the issue will be fixed in the future release?

 

Not unless Wiser knows that you are arming remotely, not in the house and uses a different command to arm the MinderPro

 

Jaya,

Can you do something about this??

 

I don't really understand what you're asking for. My understanding is that the iPhone behaves the same way a security panel does. If you tell it to arm as if you're leaving the house, then it does exactly that, if you tell it to go into night mode, then it does exactly that. Perhaps you want to elaborate on what else you want it to do? To be clear, I'm pretty sure it is not a good idea for Wiser to try to determine whether you're standing inside your house pressing the iphone or standing outside the house pressing the iphone.

 

Guys,

Just some clarity from another Comfort user might shed some light on the issue.

Comfort has the ability to 'emulate' a keypad, this you know already by using the iphone application or any other software that can talk to Comfort. The emulation has actually two modes, one is called 'Arm Local' and the other 'Arm Remote'.

The 'Arm Local' mode makes Comfort think that you are arming from a keypad that is local to the network, in other words, it might be something like a C-Touch which is mounted somewhere inside your house and behaves EXACTLY the same as a local Comfort keypad. If you now press the Arm key then it would want you to exit via the normal path and it will arm accordingly.

The other mode is 'Arm Remote', in this mode Comfort knows you are NOT inside your house and that you are somewhere outside, at work perhaps. When you now Arm to Away mode it will not wait for you to exit, it knows you are outside and will bypass all open zones and arm irrespective. This is the mode you want if you are at work and forgot to arm the system.

What we do with our ComfortClient software is have a little checkbox so that you can select which mode you want the widget/application to be in. If I am outside the house then I select the 'Arm Remote' checkbox, this then sends a slightly different arm command to Comfort and voila, it arms even if I have an upstairs window open. It announces the open zones just so I know it's not the front door I left open

I hope this explains a real-world scenario a little better.

Regards,
Ingo

 

The CBus Security application itself does not have any provision for Remote Arming, so since Wiser only connects to Cbus, it would not be possible to send any command from Comfort to remote arm.
Comfort's native protocol does have commands for Remote and Local arm.

 

Guys,

This issue was raised by one of my clients. FYI, Wiser is an adds-on equipment to his existing CBus system and many will highlight this as time goes by. He is used to 'Final door close' mode and he is hoping that by connecting to his iphone or ipad through 3g connection, he is able to arm his home in away mode without compromising the programming. But then as Mr Chiu has clarified, it is impossible to do this for now and I would go with Colin's suggestion by changing the mode to "After Entry Delay' and somehow I have to explain to him for some reasons that the normal method will not work.

Regards
Shah

 

Here are 2 screenshots of the iPhone UI. What is your client clicking on? Surely, the following buttons: arm, away, night, day offer exactly what you need. Also, as Nick correctly pointed out, you should be raising this issue with the proper support channel if you feel confident that there is some functionality that is incorrect.

 

Hi Jaya,

It happens if the phone is connected in 3g mode and when I pressed the away button, Minderpro will wait for the from door to be closed.
Yes Jaya, I am going to raise this issue to the sales then, and I had thought that since this seemed to be a small and a simple matter, I needed only to post here as what I did for the rest of Toolkit issues. I was wrong. Sorry.