Help finding technician

Good morning everyone,

I am new to this forum and wasn't quite sure which category to post this message. Apologies in advance if in the wrong section.

The house we live in has an old clipsal cbus system, installed around the year 2000 ( when the house was built) We bought the house 2 and a half years ago.

The cbus system has mood lighting, dimmer switches etc. The house was built for an adult getaway ( from what we found out)

Because the lighting was dull, we got an electrician to start changing the lights to LED. My husband and i did not realise that all the cabling in the house are data cables ( this is what the electrician told us.) and not electrical hence unable to get some light to turn on and some to turn off.

Does anyone know of a cbus technician that lives in the south west of Western Australia or in Perth that could help / troubleshoot and is familiar with old units from the year 2000

I have taken some photos on my phone that i could attach if needed

Many thanks and look forward to your response.

Sharon

 

Get in touch with John Valli, he's the Clipsal/Schneider rep in WA. He'll be able to direct you to a cbus tech in your area.

John Valli
Key Account Manager | Connected Systems
Home & Distribution
Schneider Electric
D +61 419 824 890
E [email protected]
Customer Care 13 7328 (13 SEAU)
10 Harris Road
Malaga, WA 6090
Australia

 

Great, thanks so much Trevor for your reply and assistance.
Kind regards
Sharon

 

If it's that old, it won't work well when dimming LEDs. You'll need to either upgrade the dimmer units to the newer ones that are compatible with LEDs, or else install special ballasts that compensate for the LEDs.

Only the switches use data cabling, the actual witing going to the lights is still the usual electrical cable.

If your electrician isn't familiar with C-bus lighting then there's a risk he can really mess the system up. Proceed with caution.

If you need any help just ask on here.

 

If your issue has now only started by replacing halogen to LED unfortunately you'd need to swap them back to the halogens.

Im assuming there has been some custom dim scenes which needs a reset to suit your new requirements, this needs physical programmer attendance.

Im based in Perth, happy to provide some assistance.

 

Thank you for your assistance

 

Thank you. Were just in the process of sorting a few other things out at the moment. Will get back to you once sorted

 

Hi,

where are you located, I am based SOR and repair/commission c-bus systems.

kind regards,
Gregg

 

Hi Greg

We are in Denmark WA.

Thank you any way for your reply
Kind regards
Sharon

 

Hi everyone,

I just wanted to thank you all for your time and responses to my question. I have contacted John Valli ( who Trevor suggested)
John has passed me onto someone who lives in the south west who is now assisting us.

Ill will let you all know the end result

Thanks again so very much
Kind regards
Sharon