eDLT Firmware Upgrade - Failed to detect an eDLT unit connected to the computer

Discussion in 'C-Bus Wired Hardware' started by Ian, Oct 21, 2019.

  1. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    22
    Likes Received:
    6
    I've got an eDLT that needs a firmware update, but I can't seem to find any instructions on how to perform this. The eDLT is running 1.3.0, but I get a notice saying that there's a critical update available (1.5.0). I presumed I could simply connect the eDLT to a PC with the toolkit installed, wait a minute for the USB driver to be automatically installed and then proceed to update the firmware within the software.

    However, when I try this, I get the following error:

    I noticed that I don't get any additional devices appearing in device manager, so it looks like the eDLT isn't actually registering correctly with the PC. Am I missing any additional steps?
     
    Ian, Oct 21, 2019
    #1
    1. Advertisements

  2. Ian

    Wonkey

    Joined:
    Aug 3, 2004
    Messages:
    168
    Likes Received:
    12
    Location:
    Adelaide
    Hi Ian
    You do need to have the eDLT connected to a C-Bus network as well as the USB connection to perform a firmware upgrade
    Colin
     
    Wonkey, Oct 23, 2019
    #2
    1. Advertisements

  3. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    22
    Likes Received:
    6
    Thanks Colin. Do I need to install any drivers to get the eDLT detected on a Windows 10 PC? Nothing happens when I plug it in - i.e. nothing shows in device manager and no new devices are detected. I've tried 2 cables, but will also try a 3rd.
     
    Ian, Oct 23, 2019
    #3
  4. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    22
    Likes Received:
    6
    Tried on a second laptop with a new cable - same result. Nothing appears in device manager when plugging the eDLT in (even if I manually install the drivers in the /firmware folder). The log doesn't show anything of interest, other than the device isn't detected.

    Am I missing a stage, or could there be a problem with the eDLT? It seems to work fine, apart from this issue.
     
    Ian, Oct 23, 2019
    #4
  5. Ian

    chromus

    Joined:
    Jan 27, 2014
    Messages:
    93
    Likes Received:
    9
    Location:
    Perth
    You need the
    • latest Toolkit installed,
    • CBUS (or 15v DC) power to the EDLT
    • USB connected AFTER EDLT has booted up from CBUS(/15v) connection
    If it's not being detected reinstall toolkit and there is an option to force the drivers in the install dialog
     
    chromus, Oct 25, 2019
    #5
    Ian likes this.
  6. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    22
    Likes Received:
    6
    Thanks, I'll re-install the toolkit and check that option to try again :).
     
    Ian, Oct 25, 2019
    #6
  7. Ian

    Wonkey

    Joined:
    Aug 3, 2004
    Messages:
    168
    Likes Received:
    12
    Location:
    Adelaide
    Another small but important note the usb leads you are using may not be suitable. Some leads of that design are used only to charge a device and only have 2 wires. Hence no comms.
    Just to double check you are plugging the USB lead into the side of the eDLT
    Colin
     
    Last edited: Oct 26, 2019
    Wonkey, Oct 26, 2019
    #7
    Ian likes this.
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.