eDLT Firmware Upgrade - Failed to detect an eDLT unit connected to the computer

Discussion in 'C-Bus Wired Hardware' started by Ian, Oct 21, 2019.

  1. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    27
    Likes Received:
    8
    I've got an eDLT that needs a firmware update, but I can't seem to find any instructions on how to perform this. The eDLT is running 1.3.0, but I get a notice saying that there's a critical update available (1.5.0). I presumed I could simply connect the eDLT to a PC with the toolkit installed, wait a minute for the USB driver to be automatically installed and then proceed to update the firmware within the software.

    However, when I try this, I get the following error:

    I noticed that I don't get any additional devices appearing in device manager, so it looks like the eDLT isn't actually registering correctly with the PC. Am I missing any additional steps?
     
    Ian, Oct 21, 2019
    #1
  2. Ian

    Wonkey

    Joined:
    Aug 3, 2004
    Messages:
    440
    Likes Received:
    44
    Location:
    Adelaide
    Hi Ian
    You do need to have the eDLT connected to a C-Bus network as well as the USB connection to perform a firmware upgrade
    Colin
     
    Wonkey, Oct 23, 2019
    #2
  3. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    27
    Likes Received:
    8
    Thanks Colin. Do I need to install any drivers to get the eDLT detected on a Windows 10 PC? Nothing happens when I plug it in - i.e. nothing shows in device manager and no new devices are detected. I've tried 2 cables, but will also try a 3rd.
     
    Ian, Oct 23, 2019
    #3
  4. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    27
    Likes Received:
    8
    Tried on a second laptop with a new cable - same result. Nothing appears in device manager when plugging the eDLT in (even if I manually install the drivers in the /firmware folder). The log doesn't show anything of interest, other than the device isn't detected.

    Am I missing a stage, or could there be a problem with the eDLT? It seems to work fine, apart from this issue.
     
    Ian, Oct 23, 2019
    #4
  5. Ian

    chromus

    Joined:
    Jan 27, 2014
    Messages:
    422
    Likes Received:
    50
    Location:
    Perth
    You need the
    • latest Toolkit installed,
    • CBUS (or 15v DC) power to the EDLT
    • USB connected AFTER EDLT has booted up from CBUS(/15v) connection
    If it's not being detected reinstall toolkit and there is an option to force the drivers in the install dialog
     
    chromus, Oct 25, 2019
    #5
    Matthew and Ian like this.
  6. Ian

    Ian Administrator

    Joined:
    Nov 1, 2017
    Messages:
    27
    Likes Received:
    8
    Thanks, I'll re-install the toolkit and check that option to try again :).
     
    Ian, Oct 25, 2019
    #6
  7. Ian

    Wonkey

    Joined:
    Aug 3, 2004
    Messages:
    440
    Likes Received:
    44
    Location:
    Adelaide
    Another small but important note the usb leads you are using may not be suitable. Some leads of that design are used only to charge a device and only have 2 wires. Hence no comms.
    Just to double check you are plugging the USB lead into the side of the eDLT
    Colin
     
    Last edited: Oct 26, 2019
    Wonkey, Oct 26, 2019
    #7
    Ian likes this.
  8. Ian

    ColinRoth

    Joined:
    Feb 26, 2018
    Messages:
    9
    Likes Received:
    0
    Can anybody help me. I was in the middle of a EDLT upgrade when the USB cable was accidentally bumped and the upgrade did not finish. The unit is now dead and I cannot re-install the firmware and the Toolkit software does not recognize the unit.
     
    ColinRoth, May 22, 2023
    #8
Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads

  1. Is C-Touch getting a firmware upgrade

  2. 12 Ch Architecture Dimmer can't detect input

  3. Is it possible to upgrade firmware on neo?

  4. how to connect 5500PC to computer vir computer network

  5. Config file failed to download to the unit

  6. Dimmable Light and Fan Switch connected to the C-Bus

  7. Edlt failed after upgrading firmware to 1.6

Loading...