Does CIS offer a repair service ?

I have a customer that a Switchmode Transformer Failing has blown up the channel on the 8 channel CBUS dimmer.

The unit is out of warranty (not that this is a warranty issue)

Does CIS offer a repair service (All other channels work fine)

Or it the only option a new 8 channel dimmer ? (customer is going to love that)

Unfortunaty there are no spare channels on other dimmers either.

Charles

 

Last time I had a repair there was a flat fee for an exchange of units. That meant there was no waiting time for the repair to be done. I dont know if that still exists, but it was a great service and allowed the lights to be back in action that day.

Mick

 

Just what I need to know as one of my faithfull B/W touch screens has just gone to god.

Cheers

Rohan

 

Was not quite that easy but after a few phone calls and a trip to the distributor and a few more phone calls I am swapping out tomorrow. There are a few bumps in the clipsal process.

 

Change over went smooth yesterday.

I love that "Reinstall option in tookit. !"

Charles

 

South Africa Repair Exchange

Does this apply to outside Australia as well , like in South Africa?