CTouch died after firmware update

I just updated to PICED version 4.12.0. Transferring the new firmware to a colour ctouch appeared to work fine (i.e. the screen went through its 'Updating Firmware' phase, but on restart hung at the Welcome screen. When I went to download the project it would continually just bring up the download firmware screen again. If you look at the transfer info tab under Homegate it says 'Not Installed'. After several retries I decided to go back to version 4.11.2 and it downloaded the firmware fine and then gave me the option to download a project, but now the screen just comes up with a homegate dialog saying 'Unable to locate SEE32.DLL' and hangs at the welcome screen. Not really sure what to try now. I've got a very expensive brick and lost all my logic

The CTouch log file just continually repeats

14/06/2013 16:43:42 : Started HomeGate successfully
14/06/2013 16:44:37 : HomeGate is not responding.
14/06/2013 16:44:37 : Attempting to Kill HomeGate
14/06/2013 16:44:38 : Killed HomeGate successfully


Any ideas would be appreciated.

 

Hi Ashley,

Please contact tech support for assistance.

Regards,

Matty