CTouch died after firmware update

Discussion in 'C-Touch/HomeGate/SchedulePlus/PICED Software' started by Ashley, Jun 14, 2013.

  1. Ashley

    Ashley

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    Adelaide, Australia
    I just updated to PICED version 4.12.0. Transferring the new firmware to a colour ctouch appeared to work fine (i.e. the screen went through its 'Updating Firmware' phase, but on restart hung at the Welcome screen. When I went to download the project it would continually just bring up the download firmware screen again. If you look at the transfer info tab under Homegate it says 'Not Installed'. After several retries I decided to go back to version 4.11.2 and it downloaded the firmware fine and then gave me the option to download a project, but now the screen just comes up with a homegate dialog saying 'Unable to locate SEE32.DLL' and hangs at the welcome screen. Not really sure what to try now. I've got a very expensive brick and lost all my logic :confused:

    The CTouch log file just continually repeats

    14/06/2013 16:43:42 : Started HomeGate successfully
    14/06/2013 16:44:37 : HomeGate is not responding.
    14/06/2013 16:44:37 : Attempting to Kill HomeGate
    14/06/2013 16:44:38 : Killed HomeGate successfully


    Any ideas would be appreciated.
     
    Last edited by a moderator: Jun 14, 2013
    Ashley, Jun 14, 2013
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  2. Ashley

    Matty

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    Hi Ashley,

    Please contact tech support for assistance.

    Regards,

    Matty
     
    Matty, Jun 14, 2013
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