I attempted to post the essence of these comments under a different thread, but this attempt may have failed ? probably due to my inexperience at this web site. Please excuse me if this current post is now is a duplicate under this new thread. I have recently read the comments of CABrouwes under the thread titled ?US Line Discontinued?,? and I am now prompted to ask the larger question, above the one that which he has posed there. My question is: ?WHERE IS ?CLIPSAL-AUSTRALIA? GOING WITH PRODUCTS IN THE U.S.?? The background for this question is as follows. Schneider Electric, the current owner of Clipsal in Australia, has apparently made the decision to completely abandon the Clipsal line in the U.S., and at the same time they have decided to not supply replacement parts to existing installations, not to provide ongoing technical support to maintaining those existing installations, not to provide a transition plan for these installations to convert to different control technology, etc. In short, A COMPLETE AND INSTANT ABANDONMENT OF THE U.S. INSTALLED BASE! I represent and maintain one of probably hundreds of U.S. installations of Clipsal. I have recently talked with several others who are responsible of maintaining existing U.S. installations, and NO one has any good plan for how to go forward with these existing installations. Where do we get replacement parts, where do we get in-depth technical support, how do we maintain these system going forward? None of these questions are addressed by Schneider. Schneider is not a reputable company for totally abandoning the U.S. installed base like this. In the long term, they will pay the price in the marketplace. But my question simply this, is does ?Clipsal Australia,? the real ?home? of these product care about the future sales in the U.S.? What does the Clipsal management ?in Australia? want to do in the U.S. in the long term? The U.S. market is a large one, but you are now severely mistreating it (with what Schneider is dong) and this will come back to affect the production and sales in the Australian factories if you totally abandon this U.S. business base. Do you care? Does the U.S. market matter to you? I understand that Schneider is to sell Clipsal product line and get out of this business altogether. I hope this is true and that is completed quickly. Will the buyer want a market presence in the U.S.? If so, they better take INSTANT steps to now salvage the many installations here. Schneider is destroying the Clipsal reputation in the U.S. I have always been told that it is ten times as hard and costly to get a new customer as it is to sell to an existing customer. Does Clipsal understand this simple concept, and do they wish to expand this U.S. business at any point in the future? My ?bottom line? on this new thread is the following three items. One, if anyone from the U.S. wants to add their support for this cause of how to get better support for these existing U.S. installations, please chime in and add your comments here. Second, I?d like to get a detailed plan from ?Clipsal in Australia? for how to ?go forward? with existing U.S. installations (parts supply for the long term, technical support, conversion support for changing to a new equipment vendor, etc.). And third, I?d like to see a statement from ?Clipsal in Australia? about whether they plan any future sales and support in the U.S. If you are completely ?writing off? the U.S. installed base, JUST TELL US TO OUR FACES NOW AND WE WILL GO ELSEWHERE WITH OUR BUSINESS! Now, let?s see where this thread goes!
