C-Touch Update Issue

Discussion in 'C-Touch/HomeGate/SchedulePlus/PICED Software' started by brodsky, Aug 22, 2023.

  1. brodsky

    brodsky

    Joined:
    Mar 10, 2005
    Messages:
    138
    Likes Received:
    0
    Hi all. I need some insight, please?
    We have a client with V3. Colour touch screen, running software version 4.12.1.0.

    Trying to download some minor changes with PICED V4.14.0 forces me to download a new firmware package (CTouch_Colour_4_14_0_120), and I'm not able to download the project file without doing this.

    The firmware update seems to happen without issues as it runs through the process on the screen, but upon restart the unit still has Homegate 4.12.1.0
    This same thing happens on another test unit (exact same credentials) we have in the office.

    Info from PICED:
    PICED version: 4.14.0.120
    Server version: 2.12.3.0
    Homegate version: 4.12.1.0
    OS: 5.1.2600 Service Pack 3

    Any ideas will be welcomed.
     
    brodsky, Aug 22, 2023
    #1
  2. brodsky

    Trevor

    Joined:
    Nov 22, 2018
    Messages:
    319
    Likes Received:
    26
    Location:
    Melbourne Victoria
    Hi,
    I have seen some issues with the touchscreens using v14 of piced.
    After downgrading to 3.13.1 they work fine
    If you need i can try a downgrade for you, just email me a copy of your project directory. I can the recreate it on a new cf card and post that out to you. Alternatively you can dl piced v3.13.1 from the clipsal site and use that.
    Let me know and we can exchange details.
    Regards
    Trevor Callaghan
    0404 887 463
    [email protected]
    JEA Technologies
    Clipsal 5080CTC Touchsreen repairs and services
     
    Trevor, Aug 22, 2023
    #2
  3. brodsky

    brodsky

    Joined:
    Mar 10, 2005
    Messages:
    138
    Likes Received:
    0
    Hello Trevor,

    Thank you for your response.
    I'm going to see if I can try the downgrade PICED version first, and will keep in contact.
    Will give it a go tomorrow and keep you posted via email.

    Regards,
    Hein.
     
    brodsky, Aug 22, 2023
    #3
  4. brodsky

    brodsky

    Joined:
    Mar 10, 2005
    Messages:
    138
    Likes Received:
    0
    Hi Trevor,

    Many thanks, again, for your assistance with the issue I experienced with the CTC3 screen.
    I managed to find the older PICED software online, installed it and connected to the screen without any problems.
    Also managed to download the edited file that I needed.

    Much obliged.
    Hein
     
    brodsky, Aug 23, 2023
    #4
  5. brodsky

    Conformist

    Joined:
    Aug 4, 2004
    Messages:
    775
    Likes Received:
    70
    Location:
    Adelaide, South Australia
    Does anyone have a link to where we can get this older version (3.13.1)? SE in their wisdom took down all of the software archives assuming nobody would ever need them again.
     
    Conformist, Jul 9, 2024
    #5
  6. brodsky

    Trevor

    Joined:
    Nov 22, 2018
    Messages:
    319
    Likes Received:
    26
    Location:
    Melbourne Victoria
    Hi,
    PM me on thursday i can get you one
     
    Trevor, Jul 9, 2024
    #6
    Conformist likes this.
  7. brodsky

    Conformist

    Joined:
    Aug 4, 2004
    Messages:
    775
    Likes Received:
    70
    Location:
    Adelaide, South Australia
    Thank you Trevor
     
    Conformist, Jul 10, 2024
    #7
Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.