C-Bus Network Interface 5500CN

Discussion in 'C-Bus Wired Hardware' started by Paul Sully, Jun 28, 2018.

  1. Paul Sully

    Paul Sully

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    Hello Forum,

    I am have trouble trying to communicate my C-Bus System. When I connect my PC to the Ethernet connection on the Interface module it is unable to find the C-Bus Interface with an error code "Information 23109 - Failed to open the Network, as the C-Bus Network is inaccessible."

    Prior to and when plugged into the 5500CN module the RED and Green LED's are flashing.

    Any help would be most appreciated.
     
    Paul Sully, Jun 28, 2018
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  2. Paul Sully

    NickD Moderator

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    Sounds like it might be a networking issue.

    Your PC and the CNI both need to have a valid IP and be on the same subnet.

    Can you ping the CNI?

    Nick
     
    NickD, Jun 29, 2018
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  3. Paul Sully

    Paul Sully

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    Hi Nick,
    Could you explain further, how would I Ping the CNI and may it be the cable I am using (Blue CAT5)

    Thanks
     
    Paul Sully, Jun 29, 2018
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  4. Paul Sully

    NickD Moderator

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    Go to the command prompt in Windows.

    Type ping aaa.bbb.ccc.ddd where aaa.bbb.ccc.ddd is the IP address of the CNI.

    If you see it come back with something like "Reply from aaa.bbb.ccc.ddd:.." then your CNI is reachable from your PC.
    If you see it say "Request timed out" then the CNI is not accessible.

    Nick
     
    NickD, Jul 2, 2018
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