Blank edlts

Discussion in 'C-Bus Wired Hardware' started by ben addison, Feb 26, 2024.

  1. ben addison

    ben addison

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    Location:
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    Hi,

    I have had a few blank edlts over the years. But got 3 reported in the last week.
    Is there a fix or do I need to replace them.
    They don’t show on tool kit and don’t control anything.

    thanks
     
    ben addison, Feb 26, 2024
    #1
  2. ben addison

    Trevor

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    Check for warranty with Clipsal,
    They also still repair these.
     
    Trevor, Feb 27, 2024
    #2
  3. ben addison

    Matthew

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    I just went to a site today where the issue was 2 x Edlt's completely blank, just about 6years old.
    I've emailed the SE/clipsal contact and wait to see what the options are.
     
    Matthew, Mar 6, 2024
    #3
  4. ben addison

    gte242

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    I had the same issue and still waiting for response from SE. My location isn't helping me. (Poland) Would good to know the process in Australia/ UK. Thank you.

    Gareth
     
    gte242, Mar 10, 2024
    #4
  5. ben addison

    CBUSystem

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    I had an EDLT a couple of years ago now with no power or presence in the network or in toolkit, the network and input device was unchanged. It was just out of warranty so no replacement or RMA was possible.

    I ended up having to buy a new one.
     
    CBUSystem, Apr 14, 2024 at 7:55 PM
    #5
  6. ben addison

    Trevor

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    I see people are still having problems contacting Clipsal for service. JEA Technologies usually only repair the Color touch screens but can at your cost forward your repairs onto them, we usually have a turn around time of 3-6 weeks with them. Our turn around time is only 1 to 3 days.

    Here's a contact you can all try at Clipsal/Schneider

    Avalon Coetzer
    Customer Resolution Specialist
    PZ Customer Experience
    International Operations

    Schneider Electric

    D +61 8 8161 0736
    M 0439 777 085
    E [email protected]
    F 08-8161 0923

    33-37 Port Wakefield Road
    Gepps Cross
    Adelaide, 5094
    Australia


    [​IMG]
     
    Trevor, Apr 15, 2024 at 10:16 PM
    #6
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