Blank edlts

Hi,

I have had a few blank edlts over the years. But got 3 reported in the last week.
Is there a fix or do I need to replace them.
They don’t show on tool kit and don’t control anything.

thanks

 

Check for warranty with Clipsal,
They also still repair these.

 

I just went to a site today where the issue was 2 x Edlt's completely blank, just about 6years old.
I've emailed the SE/clipsal contact and wait to see what the options are.

 

I had the same issue and still waiting for response from SE. My location isn't helping me. (Poland) Would good to know the process in Australia/ UK. Thank you.

Gareth

 

I had an EDLT a couple of years ago now with no power or presence in the network or in toolkit, the network and input device was unchanged. It was just out of warranty so no replacement or RMA was possible.

I ended up having to buy a new one.

 

I see people are still having problems contacting Clipsal for service. JEA Technologies usually only repair the Color touch screens but can at your cost forward your repairs onto them, we usually have a turn around time of 3-6 weeks with them. Our turn around time is only 1 to 3 days.

Here's a contact you can all try at Clipsal/Schneider

Avalon Coetzer
Customer Resolution Specialist
PZ Customer Experience
International Operations
Schneider Electric

D +61 8 8161 0736
M 0439 777 085
E [email protected]
F 08-8161 0923

33-37 Port Wakefield Road
Gepps Cross
Adelaide, 5094
Australia