Has anyone else experienced this? I purchased 6 eDLTS last December, of which 5 were available. The sixth only recently came into stock after a long wait. All 5 of the original eDLTs are showing signs of disintegration of the paint. I notified the dealer immediately when the first unit was damaged out of the box, and slowly they've all succumbed. I've attached a sample picture. I've been given replacement corner clips recently, but nothing so far on the buttons. The dealer is getting the brunt of my mails, of course. One option was to send the damaged units into the dealer, but given it took several months to get the 6th unit into stock, that really doesn't work. Once February had come and gone for the stock of #6, I knew that wasn't a viable plan and so was forced to wait - and wait - for the 'in field replacement' I was told was supposed to be available, but I've not seen that yet. Do we have an direct line of communication into Clipsal, or the contact number of the product managers? I dont get the feeling that the dealer is getting the support from Clipsal and perhaps a more direct approach may be necessary. After 10 months, I still have damaged units and yet to see anything official from Clipsal, and their response to this has been pitiful. I've had my CBUS install for 10 years and everything has worked flawlessly over that time, even with the occasional upgrade.
