5000CTL2 setup problem

Hi All, One of my customers has a CTL2 B/W screen, see below their description of the fault they have, let me know if you can offer suggestions as to the best course of action.

I have an issue with my 5000CTL2, i was trying to connect to it using the USB port on the front face as i do not have the Serial lead to program the unit, i was trying to transfer the project and saw it said firmware update which i then cancelled, i know not to disturb anything when doing firmware updates, however i did it and i am now sitting with the issue of a blank screen.

 

Its probably bricked, never interrupt a firmware update

 

Yes, but what's the solution, other than returning it to Clipsal to fix....

 

It will have to be returned

 

Figured that, the guy is in South Africa

 

Yeah i think he hit me up lastnight, ive quoted him a new screen