12 channel relay cannot set burner

Hi
I have a problem with my 12-channel relay, the relay had been set to 001, but cannot ON the burner.

Since it cannot set burner, the relay cannot work alone, it need to work together with interface.
Any ideas what's wrong?
Thanks for reply

 

https://updates.clipsal.com/Clipsal.../Enable_a_Network_Burden_Using_Learn_Mode.pdf

 

Try factory reset relay then reprogram unit also relays came with plug in Burden (they were Red in colour) or make one as shown below.

From old CBus Training Manual.

7.0 Network Burdens
A network burden is a 1 kΩ resistor in series with a 10 μF to 22 μF, 50V capacitor. A network burden
acts as an a.c.
filter, and must be connected across each network to ensure reliable communication. Only one
burden should be present
on a C-Bus network.
A network burden has been built-in to particular C-Bus units. Depending on the Unit Address, the
network burden is enabled or disabled using the C-Bus Toolkit software. For a network burden to be
enabled via software, the unit must be at Unit Address 001.
An external hardware network burden can also be used. It is enclosed in an RJ45 package, which can
be plugged into any C-Bus RJ45 socket on the network.
Software burdens can be found on:
• all C-Bus DIN Rail Output Units
• the C-Bus Network Interface
• the PC Interface
• Touch Screens
• the HomeMinder
• General Input Units
• Network Bridges
• Telephone Interfaces.
This list will continue to grow as additional C-Bus units are developed. For more information on a
C-Bus unit, see the installation instructions included with the unit.