C-Touch firmware update crash

[davdj]

Hi All,

We started trying the new C-Touch software and after updating the firmware supplied with the Beta software, the C-Touch will not boot. It powers up with a blank screen. I cannot connect using RS-232 or C-bus. The C-touch software has been a bit unstable, but didn't crash when uploading firmware.

I assume the C-Touch will have to be returned to CIS for reprogramming?

Regards

David J

[Darren]

Is the unit ticking ?

If so, the software is running and has detected a failure in the firmware download. This should not prevent future downloads to the unit.

[davdj]

Hi,

When we did the initial upload, the unit was ticking. Upon resetting it, the screen just goes blank with no ticking. I tried to connect to it a number of times, but no luck.

[davdj]

Hi,

Played with the display last night and found something interesting. If I powered the C-touch while already connected to my laptop, it wouldn't work. Display was blank, no ticking and no communication.
However, if I powered the C-touch without being connected to the laptop it worked find and I was able to download the software.(should be called upload cause you are sending software ?)

All is ok now. Thanks

Cheers

[Darren]

All references to "download" and "upload" have been changed to "transfer to unit" and "transfer from unit" respectively in the latest software.