Software Bugs

[Dave Byron]

I would like to see a thread that we can add software bugs too.
I feel iam reinventing the wheel all the time as a long of the time when i ring clipsal they know of the problem but i have spent some time trying fix it myself before ringing.
Clipsal have to be more like a computer company not just a switch maker.
When a bug is reported u should get a reference number, some sort of reply from
Clipsal as to when it will be fixed and it put on the web so everbody else can look it up.


dave

[Advantex]

totally agree with that Dave. Suggest Clipsal visit some major company sites (ie rockwellautomation.com) and view 'knowledge base' type archives. These archives are of great help. Would expect Clipsal in due time to organise such a thing, even if it is done (as I assume you are suggesting) through this forum in meantime.

[Richo]

Hi Guys,

There is two aspects to this. One is the issue tracking from when you contact Tech Support and the other is the availability to search known issues.

In the first case I know that this is something that Tech Support have looked at, but I'm not close enough to their internal procedures etc... to really comment on it.

In the second case this is something that Engineering can get involved in. Engineering drove the creation of this forum because we wanted better and more immediate access to users we would also like to be able make defect reports more accessible via the web. This is in our medium term plans (means months not days or years).

Initially the simplest system for use will be to create an "auto" export form out internal defect tracking system to ftp a summary to a web page. Although not as helpful as a knowledge base type system as you described, would certainly be better than the current system.